What are channels, and which channels are included vs premium

Blits can be connected to multiple channels and messaging services of your choice, out of the box.

1) Standard versus Premium channels

Please note some channels are premium and may require upgrading your subscription. Premium channels will appear greyed-out if you need to upgrade.

- Standard channels (included by default):

Web chat (chat bubbles), Facebook, WhatsApp, Telegram, WeChat, SMS, Slack, MS Teams, Alexa, Google Assistant, Email, Kick, and Phone

- Premium channels (available for an additional fee):

API (as a channel), Apple Business Chat, Groupme, Intercom, Kik, Wechat.

2) Channels with a settings page you can configure yourself, versus channels that require a request to Blits.ai

a) Channels with a settings page you can configure yourself

Alexa

Blits can be connected to Amazon Alexa. Create an Alexa 'skill' on Amazon, and connect it here.

API

Blits external API gives users possibility to use already created bots with their intents, flows, entities, functions and more, outside the Blits.ai environment in a custom environment. Please check the API section in this Knowledge Base for more information.

Facebook

Blits can be connected to Facebook. Please find the Facebook connection instructions here.

Google Assistant

Blits can be connected to Google Home.

Microsoft Office 365

Blits can be connected to Microsoft Office 365, whereby the bot respons on mail as a channel.

Microsoft Teams

Blits can be connected to Microsoft Teams.

Twilio Voice

Blits can be connected to Twilio voice with IVR. Please find the Twilio connection instructions here.

Slack

Blits can be connected to Slack.

Telegram

Blits can be connected to Telegram. Please find the Telegram connection instructions here.

Chat Bubble (Web Widget)

Blits can be connected to a Chat Bubble (Web Widget) of your choice through an auto-generated JavaScript snippet that can easily be integrated on any website. The Web Widget settings can be changed on the chat bubble tab.

Please note you first need to enable the Chat Bubble before the tab is accessible. Go to your Bot -> Settings -> Configuration -> Chat Bubble three verticale dots -> click 'Enable'

The widhet will now look like this:

The tab 'Chat Bubble' will now be enabled, which is where you can setup one or more Chat Bubbles:

WhatsApp & SMS (via Twilio)

Blits can be connected to Twilio WhatsApp and SMS. Please find the WhatsApp & SMS connection instructions here.

b) Channels which are bespoke and can be requested

In addition to the above, Blits.ai can connect to the following services by request. Some of these may require a bespoke integration.

Depending on your needs this may require an investment on your part. Please request a connect to one of the below channels to discuss.

1. GroupMe

2. Intercom
   

3. Kik

4. WeChat

Select 'Request Connect', we'll contact you to discuss how best to connect bespoke channels.

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