Bot metrics

Bot metrics

Interactions

The interactions metric tracks the total number of bot interactions in a given month. Blits licenses are based on interaction volume. The following elements contribute to a bot’s interaction count:
- A user interaction with the bot (send a message, send an image, upload a file, etc.)
- Performance Tests (running multiple interactions at once)
- Blits Automate (running multiple engines at the same time)

Intents recognized

The intent recognized metric shows the percentage of intents recognized in all the bot conversations. This will tell how much of all the conversations are recognized by a trained model. If you want to increase this percentage, you have to train more intents.

Touchless Handling

This metric is used to track the number of users that finished a flow from beginning to end. To measure this metric, bot designers have to select the 'count conversation as touchless' in their endpoints in the Dialog Manager.


User metrics

Sentiment

The sentiment gauge shows the percentage of positive sentiment that is detected over the bot's interactions with its users.

Satisfaction 

The satisfaction bar shows the aggregated satisfaction level for all bots on the platform. This widget can be manipulated by using the 'Rating- block'.

Retention 

The retention widget shows the number of people who returned to your bot(s) for a second time as a percentage compared to the number of people who only had a conversation with one of your bots once.

Number Metrics

Users 

The users metric shows the number of unique people that are interacting with the bot(s) this month. 

Conversations / Chats 

The conversations/chats metrics show the number of completed chat sessions that were executed. The more people start a new chat, the more this number will increase.  

Average time spent

The average time spent metrics shows the average time users spent interacting with your bot(s).  

Interactions per Channel

The interaction per channel widget shows the different channels and the total number of interactions for that channel.


    • Related Articles

    • About bot analytics

      Intro Every bot comes with its own monthly analytics dashboard. This is used to track usage and the performance of your bot. It also gives suggestions to improve your bot. The standard bot metrics include: Amount of interactions (amount) Intents ...

    • Testing your bot

      Intro Once you have build and stored your bot it is time to test it. This can be done through the conversational interface that is shown in the bottom right corner of the blits platform. Within this conversational interface, you can test the ...

    • Bot Overview

      The Bot overview page On the bot overview page you see all the bots that have been created on the platform. For each bot, you see various information such as: Name: The name of the bot Language: The language code of the bot's language NLP: The icon ...

    • Create a new bot

      To create a new bot, press the button "create new bot" on the bot's overview page. (If you don't see this button, your role doesn't have the right permissions, please contact your administrator) After clicking this button, you can either decide to ...

    • Bot response logic

      Intro The following schema will show how the bot logic within the platform works for standard replying to users. GDRP Module If you enable the GDRP module, this is the first message all users receive on all channels. Welcome intent Every bot always ...