Support methods

Support methods

Contact us via the help button in the platform
Support from Blits can be requested through the purple 'Help' button at the bottom of the page, The following information is required:

  • Your email

  • The subject of your enquiry 

  • A description or explanation of your enquiry

Optionally, you can take a screenshot of your issue. After submitting, you can expect a reply from is within 24 hours during workweeks for non-critical issues.

Support via email
Use to contact support via email.

Urgent Support
If urgent incidents occur (severity 1 or 2), you can also contact us directly via your account manager or incident manager.

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