Start & end blocks
Start
The start element allows users to define the starting point of a specific conversation after the intent is recognised
End
The end element allows users to end the flow of a specific intent in multiple ways.
1. Redirect to other Intent
The redirect to other intent option starts another predefined intent once the intent in which this option is selected ends.
2. Restart flow
The restart intent option restarts the entire conversation flow of that intent in which this option is selected ends.
3. Redirect to other bot
Using this option, a user can be redirected to another bot by the end of a flow. This way you are able to create a 'Master Bot'. A Master Bot can (e.g.) be used to redirect users to the bot with their preferred language.
End of flow options
Not only the way of ending the flow can be determined within this element, but also different settings can be decided upon.
1. Clear entity values
This checkbox will make sure that all the retrieved entities are cleared upon reaching this element. Hence, any entities obtained within this flow or any flow previous to this flow will be forgotten. If left blank, the bot will accumulate any possible entities in future flows with the ones already known.
2. Count conversation as touchless
This checkbox enables the full conversation with the user to be counted as "touchless" in the dashboard widget. Use this KPI to measure if your bot's performance is working as designed.
3. End Call
When Blits is in a phone call using a channel such as Twilio, this option can be used to end a phone call that is used during the execution of the flow.
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