Related Articles
Simple entity
What are simple entities Simple entities can be used to group various words together to remove the need to rewrite utterances that simply use another word. This is often the case for various nouns or names, such as with city names. The NLP trains ...
About entities
On this page entities can be created, exported and managed. What is an Entity? An entity is a collection of similar objects. By training entities your bot can detect specific objects a user asks in the conversation. This enables bots to understand ...
v2.1.3
Release date: 01-10-2020 The list below shows the features that were introduced, changed or removed with the release of v2.1.3. New Features Use user information in Dialog Manager from channels. Audit trail for users on main actions Custom CSS ...
Add entity
How to add an entity To add an entity, you mist click the 'Add Entity +' button. Thereafter, you can toggle between Simple entities and Closed list entities. Add a name that resembles the group of words that the entity will cover. Next, the words can ...
Agent handover
The agent handover block enables you to determine when a bot needs to hand over a conversation to a live-agent. From agent to bot One single 'Agent handover'-block also allows you to transfer a conversation back to the chatbot. Simple type ...