Service Levels and Availability (SLAs)
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Use this guide to setup Salesforce service cloud to enable agent handover with Salesforce. (if the salesforce connection is not enabled/connected in your environment, please contact us or press the request button) 1. Setting up the chat with ...
Handover
In the handover settings, you can configure if, when and how a conversation between a chatbot and a user is transferred to a human service agent and backwards The following options are present: Handover Activated This slider activates the possibility ...
V 3.2
Release date: 01-09-2024 Several features and bug fixes Features: 1) It is now possible to select GPT4o as a chitchat provider. 2) We added the option to choose the OpenAI Text to Speech and Speech-to-Text services. This includes the option to add ...
Prebuilt entities
What are Prebuilt entities Some NLP engines provide prebuilt entities. Prebuilt entities work like self-built entities, but the behavior of prebuilt entities cannot be modified. Prebuilt entities are sets of common types of information. The following ...
Rating
The rating block lets the user of a bot rate something that the user is asked for. The user can rate based on a 5-point scale with values: Very satisfied (5) Satisfied (4) Neutral (3) Unsatisfied (2) Very unsatisfied (1) This block can also be used ...