Rating widget

Rating widget

The rating widget shows a breakdown of the aggregated satisfaction metrics for all the users that were presented the 'rating block' and provided answer.

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    • Rating

      The rating block lets the user of a bot rate something that the user is asked for. The user can rate based on a 5-point scale with values: Very satisfied (5) Satisfied (4) Neutral (3) Unsatisfied (2) Very unsatisfied (1) This block can also be used ...

    • Custom widget

      Intro The Custom Widgets provide a space to display custom created widgets that can be created by using the 'User Statistics-blocks' in flows. Each of these blocks store statistics that can be used as input for simple formulas to create a Custom ...

    • Top intents widget

      The top intents widgets ranks all the recognised intent. The widget shows the following metrics Intent name Times the intent is triggered by the bot Percentage of total

    • Untrained questions widget

      Intro This widget shows the questions that the user posed to the bot, but are not registered as an utterance in any intent. If the NLP engine is highly certain that the user's input belongs to an intent, then the unrecognised input will be visible ...

    • Unexpected answer widget

      The unexpected answer block is to a collection of flows where the user wasn't satisfied or helped with the answer. By implementing the unexpected block in the dialog manager, the bot can be trained to verify with the user if the answer provided was ...