Rating

Rating

The rating block lets the user of a bot rate something that the user is asked for. The user can rate based on a 5-point scale with values:

  • Very satisfied (5)

  • Satisfied (4)

  • Neutral (3)

  • Unsatisfied (2)

  • Very unsatisfied (1)

This block can also be used to ask users to rate their experience with a human service agent. To do so, the option ' Sync with current handover provider' must be selected. If this is selected, then the 'Rating'-block is used to end the conversation with the user.

The user's response to the 'Rating'-block is used to calculate the 'Satisfaction' bar on the dashboard and the 'Rating' widget. Additionally, the user's response can be used to steer the flow of the conversation to (e.g.) ask for clarification when a negative answer is provided.

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