The Platform status widget shows the uptime percentage (SLA) of the platform and the uptime of the created embedded webchats. The uptime is setup as follows:
Every 5 minutes the platform runs tests across the following regions:
Central US
East US
North Central US
South Central US
West Europa
West US
The total percentage is an accumulated total of the last 30 days
.
(if you need tests in additional regions, please contact us)