The Platform status widget shows the uptime percentage (SLA) of the platform and the uptime of the created embedded webchats. The uptime is setup as follows:

Every 5 minutes the platform runs tests across the following regions:

• Central US

• East US

• North Central US

• South Central US

• West Europa

• West US

The total percentage is an accumulated total of the last 30 days.

(if you need tests in additional regions, please contact us)