General settings

General settings

Intro

In the General settings tab, you can set various basic settings for your bot. Time and time zones cannot be configured as they are automatically detected.

(basic settings screen in Blits)

Bot settings

Bots display name

The name that is shown to indicate the bot for various channels.

Bots avatar

The image that is shown to indicate the bot for various channels.

Bot response delay

Time the bot can take to respond to the input of a user. This gives the bot time to "think" before responding. Short response times are not recommended.

Message when the chat crashes
If your bot crashes due to any error, it displays an error message to the user. Customise the default error message here.

Bot behavior

This settings is used to determine how your bot response to users that are know to the system (user id) and start a new conversation. By toggling this setting, the user is continuing his/her previous conversation. By default it is starting a new conversation.

Threshold settings

Intent threshold (high)

Upper confidence boundary of the NLP engine to estimate the likelihood of having found the correct intent. See the section Bot Logic for more info.

Message when the bot is not sure

When the confidence boundary is close to the lower boundary this message is shown.

Intent threshold (low)

Lower confidence boundary of the NLP engine to estimate the likelihood of having found the correct intent. See the section Bot Logic for more info.

Message when no intent is recognized

When the Lower intent threshold is not met, this message will be given.

Times before bot redirects to the 'None' intent

Timeout setting to set the maximum amount of time a bot can take to respond before the none intent is hit.


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