General settings

General settings

Intro

In the General settings tab, you can set various basic settings for your bot. Time and time zones cannot be configured as they are automatically detected.

(basic settings screen in Blits)

Bot settings

Bots display name

The name that is shown to indicate the bot for various channels.

Bots avatar

The image that is shown to indicate the bot for various channels.

Bot response delay

Time the bot can take to respond to the input of a user. This gives the bot time to "think" before responding. Short response times are not recommended.

Message when the chat crashes
If your bot crashes due to any error, it displays an error message to the user. Customise the default error message here.

Bot behavior

This settings is used to determine how your bot response to users that are know to the system (user id) and start a new conversation. By toggling this setting, the user is continuing his/her previous conversation. By default it is starting a new conversation.

Threshold settings

Intent threshold (high)

Upper confidence boundary of the NLP engine to estimate the likelihood of having found the correct intent. See the section Bot Logic for more info.

Message when the bot is not sure

When the confidence boundary is close to the lower boundary this message is shown.

Intent threshold (low)

Lower confidence boundary of the NLP engine to estimate the likelihood of having found the correct intent. See the section Bot Logic for more info.

Message when no intent is recognized

When the Lower intent threshold is not met, this message will be given.

Times before bot redirects to the 'None' intent

Timeout setting to set the maximum amount of time a bot can take to respond before the none intent is hit.


    • Related Articles

    • General Account Settings

      In the general tab, you can set the name of your personal Blits environment and enter the admin's email address under the Account Settings. Billing details Billing is always done at the end of the month. For more information on the billing procedure, ...

    • Configuration settings

      Intro The configuration enables to pick the desired input channels, language processing engine and systems to connect with. In the example, you will find a screenshot of this page. Adding Channels or Systems Most channels and systems like Google ...

    • Chat bubble settings

      You can set various settings for your web chat bubble. Chat Bubble screen size Here, you can pick whether the size of the chat screen should be big or small. Chat Bubble position Here, you can pick the location where your Chat Bubble should emerge. ...

    • How do I use OpenAI GPT-4 as a chit-chat module?

      Update: You can now choose between GPT-4 and GPT-3.5 ! Go to your Bot -> Settings -> General Settings -> Toggle the 'Chat-Chat' button on Optionally change the value 'Initiate chit-chat when no intent is recognized X amount of times' to a lower ...

    • v2.0.1

      The list below shows the features that were introduced, changed or removed with the release of v2.0.1. In this version, no bugs worth mentioning were resolved, but UX improvements were made. Features:  Ability to integrate chatbots with Twilio for ...