FAQ Intent
The FAQ intent is added to your bot just like any regular intent. However, the difference between a FAQ intent and a regular intent is that a FAQ intent does not have a corresponding flow in the Dialog Manager.
Instead, the answer or reply to this intent can already be added when creating it and that response is the only response possible. FAQ intents can be transformed into regular intents at any time by clicking the button depicted below. After clicking it, the intent becomes available in the dialog manager and the flow and answer can be adjusted to your needs.
Related Articles
Add intent
When adding an intent, it is important to determine the boundaries of the topic that the intent should cover. The clearer and more specific the topic of the intent, the better a user can find the right information. Hence, it is recommended to ...None intent
The None-intent is triggered whenever the input of a user is not recognised by the Natural Language Processing engine as an intent. In such a case, the flow of the None-intent will be shown to the user. The flow of the None-intent can be adjusted ...Recognise intent
The recognise intent block enables the user to provide a question as input so that the bot can analyse the user's input through using the NLP engine.What is an intent?
Definition An intent translates natural (human) language into an assignment a computer can understand. Multiple examples of natural sentences can be provided that lead to an intent. Each different form of the same natural sentence is called ...Intents Batch Import
Using the batch import button, you can upload or create multiple intents at once. While doing so, you can decide to automatically create a FAQ intent or a regular intent. Upon clicking the button, you are prompted to either upload the template ...