Bot response logic
Intro
The following schema will show how the bot logic within the platform works for standard replying to users.
GDRP Module
If you enable the GDRP module, this is the first message all users receive on all channels.
Welcome intent
Every bot always starts with the flow configured in the welcome intent. This flow is customisable in the dialog manager.
User asks question
After the user asks a question the intent model determines where the conversation goes next based on various parameters.
Click through bot
If you want to build a non-intent bot (click through bot) that doesn't use an intent model, you can create this bot within the welcome intent.
Related Articles
Bot metrics
Interactions The interactions metric shows the amount of interactions with users for that month. An interaction is counted as a one response from a user. Intents recognized The intent recognized metric shows the percentage of intents recognized in ...Bot Overview
The Bot overview page On the bot overview page you see all the bots that have been created on the platform. For each bot, you see various information such as: Name: The name of the bot Language: The language code of the bot's language NLP: The icon ...Create a new bot
To create a new bot, press the button "create new bot" on the bot's overview page. (If you don't see this button, your role doesn't have the right permissions, please contact your administrator) After clicking this button, you can either decide to ...About bot analytics
Intro Every bot comes with its own monthly analytics dashboard. This is used to track usage and the performance of your bot. It also gives suggestions to improve your bot. The standard bot metrics include: Amount of interactions (amount) Intents ...Testing your bot
Intro Once you have build and stored your bot it is time to test it. This can be done through the conversational interface that is shown in the bottom right corner of the blits platform. Within this conversational interface, you can test the ...