Bot response logic

Bot response logic

Intro

The following schema will show how the bot logic within the platform works for standard replying to users.

GDRP Module

If you enable the GDRP module, this is the first message all users receive on all channels.

Welcome intent

Every bot always starts with the flow configured in the welcome intent. This flow is customisable in the dialog manager.  

User asks question

After the user asks a question the intent model determines where the conversation goes next based on various parameters.

Click through bot

If you want to build a non-intent bot (click through bot) that doesn't use an intent model, you can create this bot within the welcome intent.
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